:root {
  --ground: #F4F0EA;
  --surface: #FFFDF9;
  --ink: #1C1916;
  --mute: #5C564F;
  --line: rgba(28, 25, 22, .08);
  --accent: #B5471D;
  --ok: #2F6B3A;
  --warn: #9A6B12;
  --sans: "IBM Plex Sans", "Helvetica Neue", Arial, sans-serif;
  --mono: "IBM Plex Mono", ui-monospace, monospace;
  --radius-sm: 4px;
  --radius: 6px;
  --radius-lg: 8px;
  /* Micro-feedback timings — hover subtle, press short, menus slightly longer */
  --motion-press: 80ms;
  --motion-hover: 120ms;
  --motion-menu: 160ms;
  --ease-out: cubic-bezier(0.22, 1, 0.36, 1);
}

* { box-sizing: border-box; margin: 0; }
html, body, #inbox-root { height: 100%; }
#inbox-root { overflow: hidden; }
body {
  background: var(--ground);
  color: var(--ink);
  font-family: var(--sans);
  font-weight: 400;
  -webkit-font-smoothing: antialiased;
}

button, input, textarea { font: inherit; color: inherit; }
button { cursor: pointer; }
button:disabled { opacity: .42; cursor: default; }
button:focus-visible, input:focus-visible, textarea:focus-visible, a:focus-visible {
  outline: 2px solid var(--ink);
  outline-offset: 2px;
}

.inbox {
  position: relative;
  display: flex;
  height: 100%;
  padding: 8px;
  gap: 8px;
  background: var(--ground);
}

.pane {
  min-height: 0;
  border: 1px solid var(--line);
  border-radius: var(--radius-lg);
  background: var(--surface);
  display: flex;
  flex-direction: column;
  overflow: hidden;
}
.pane-list {
  flex: 0 0 24%;
  width: 24%;
  min-width: 200px;
  max-width: 360px;
  background: var(--ground);
}
.pane-list.is-collapsed {
  flex: 0 0 36px;
  width: 36px;
  min-width: 36px;
  max-width: 36px;
}
.pane-list.is-collapsed .list-toolbar,
.pane-list.is-collapsed .ticket-list,
.pane-list.is-collapsed .empty-pane {
  display: none;
}
.pane-thread {
  flex: 1 1 54%;
  min-width: 320px;
  background: var(--surface);
  display: flex;
  flex-direction: column;
}
.pane-thread > [data-slot="thread"],
.pane-thread > .thread-inner,
.pane-thread > .pane-inner.thread-inner {
  flex: 1 1 auto;
  min-height: 0;
  display: flex;
  flex-direction: column;
}
.pane-thread > [data-slot="composer"],
.pane-thread > .composer {
  flex: 0 0 auto;
}
.pane-rail {
  flex: 0 0 22%;
  width: 22%;
  min-width: 200px;
  max-width: 340px;
  background: var(--ground);
}
.pane-rail.is-collapsed {
  flex: 0 0 36px;
  width: 36px;
  min-width: 36px;
  max-width: 36px;
}
.pane-rail.is-collapsed .rail-inner,
.pane-rail.is-collapsed .rail-toolbar {
  display: none;
}

.pane-inner { display: flex; flex-direction: column; min-height: 0; height: 100%; }
.pane-head { padding: 16px 16px 10px; border-bottom: 1px solid var(--line); }
.pane-head h1 { font-size: 18px; font-weight: 600; letter-spacing: -.02em; }
.pane-head h2 { font-size: 14px; font-weight: 600; }

.pane-list .list-toolbar {
  padding: 10px 8px 8px;
  background: var(--ground);
}
.pane-list .list-toolbar .console-link {
  display: inline-block;
  margin-bottom: 4px;
}
.list-toolbar-row {
  display: flex;
  align-items: center;
  gap: 8px;
  min-height: 28px;
}
.list-toolbar-row--chrome {
  justify-content: space-between;
  flex-wrap: nowrap;
}
.list-toolbar-row--chips {
  width: 100%;
  min-height: 36px;
}
.list-toolbar-row--search {
  width: 100%;
  gap: 8px;
}
.list-scope {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  min-width: 0;
}
.list-new-ticket {
  flex: 0 0 auto;
  min-height: 40px;
  padding: 0 14px;
  border: 0;
  border-radius: var(--radius);
  background: var(--accent);
  color: #fff;
  font-size: 13px;
  font-weight: 600;
  line-height: 1.2;
  white-space: nowrap;
}
.list-new-ticket:hover {
  background: color-mix(in srgb, var(--accent) 88%, #000);
}
.list-scope-label {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  font-size: 16px;
  font-weight: 600;
  letter-spacing: -.02em;
  line-height: 1.2;
}
.list-count-badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 20px;
  height: 20px;
  padding: 0 6px;
  border-radius: 999px;
  background: color-mix(in srgb, var(--ink) 8%, var(--surface));
  color: var(--ink);
  font-size: 12px;
  font-variant-numeric: tabular-nums;
}
.list-chips {
  display: flex;
  flex-wrap: nowrap;
  gap: 3px;
  width: 100%;
  overflow-x: auto;
  scrollbar-width: thin;
}
.list-chip {
  display: inline-flex;
  align-items: center;
  gap: 3px;
  flex: 0 0 auto;
  height: 26px;
  padding: 0 6px;
  border: 1px solid var(--line);
  border-radius: 999px;
  background: var(--surface);
  color: var(--mute);
  font-size: 11px;
  white-space: nowrap;
}
.list-chip.is-selected {
  background: color-mix(in srgb, var(--ink) 8%, var(--surface));
  color: var(--ink);
  font-weight: 600;
  border-color: color-mix(in srgb, var(--ink) 18%, var(--line));
}
.list-chip-count {
  font-variant-numeric: tabular-nums;
  font-size: 12px;
}
.list-filter-wrap { position: relative; }
.list-scope-menu {
  display: none;
  position: absolute;
  top: calc(100% + 4px);
  right: 0;
  z-index: 3;
  min-width: 200px;
  padding: 4px 0;
  border: 1px solid var(--line);
  border-radius: var(--radius-lg);
  background: var(--surface);
  overflow: hidden;
}
.list-scope-menu.is-open { display: block; }
.list-menu-item {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
  width: 100%;
  padding: 8px 12px;
  border: 0;
  background: transparent;
  color: var(--mute);
  text-align: left;
  font-size: 13px;
}
.list-menu-item.is-selected,
.list-menu-item:hover {
  color: var(--ink);
  font-weight: 600;
}
.list-menu-item.is-selected {
  box-shadow: inset 4px 0 0 var(--ink);
}
.list-menu-count {
  font-variant-numeric: tabular-nums;
  font-size: 12px;
  color: var(--mute);
}
.list-tools {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  flex: 0 0 auto;
  padding-left: 8px;
  margin-left: 2px;
  border-left: 1px solid var(--line);
}
.list-toolbar-row--search .list-tool-btn {
  width: 40px;
  height: 40px;
}
.list-search-wrap {
  position: relative;
  display: flex;
  align-items: center;
  flex: 1 1 auto;
  width: 100%;
  min-width: 0;
}
.list-search {
  width: 100%;
  min-height: 40px;
  padding: 0 10px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--surface);
  color: var(--ink);
}
.list-search-wrap:has(.list-search-clear) .list-search {
  padding-right: 32px;
}
.list-search::placeholder {
  color: var(--mute);
}
.list-search::-webkit-search-decoration,
.list-search::-webkit-search-cancel-button {
  -webkit-appearance: none;
  appearance: none;
}
.list-search-clear {
  position: absolute;
  right: 2px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 28px;
  height: 28px;
  padding: 0;
  border: 0;
  border-radius: var(--radius);
  background: transparent;
  color: var(--mute);
}
.list-search-clear:hover {
  color: var(--ink);
  background: var(--ground);
}
.list-tool-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 28px;
  height: 28px;
  padding: 0;
  border: 0;
  border-radius: var(--radius-sm);
  background: transparent;
  color: var(--ink);
}
.list-tool-btn:hover,
.list-tool-btn[aria-pressed="true"] {
  background: var(--ground);
}
.list-tool-icon { display: block; }

.list-expand-btn,
.rail-expand-btn {
  display: none;
  width: 100%;
  height: 100%;
  min-height: 120px;
  padding: 16px 0;
  border: 0;
  background: transparent;
  color: var(--ink);
  flex-direction: column;
  gap: 10px;
}
.list-expand-icon {
  display: block;
  flex: 0 0 auto;
  color: var(--ink);
}
.list-expand-label {
  writing-mode: vertical-rl;
  text-orientation: mixed;
  font-size: 12px;
  font-weight: 600;
  letter-spacing: .04em;
  color: var(--mute);
}
.list-expand-btn:hover,
.list-expand-btn:focus-visible,
.rail-expand-btn:hover,
.rail-expand-btn:focus-visible {
  background: color-mix(in srgb, var(--surface) 70%, var(--ground));
}
.list-expand-btn:hover .list-expand-label,
.list-expand-btn:focus-visible .list-expand-label,
.rail-expand-btn:hover .rail-expand-label,
.rail-expand-btn:focus-visible .rail-expand-label {
  color: var(--ink);
}
.pane-list.is-collapsed .list-expand-btn,
.pane-rail.is-collapsed .rail-expand-btn {
  display: inline-flex;
  align-items: center;
  justify-content: flex-start;
}
.pane-list.is-collapsed .pane-inner,
.pane-rail.is-collapsed .pane-inner {
  height: 100%;
}
.rail-expand-label {
  writing-mode: vertical-rl;
  text-orientation: mixed;
  font-size: 12px;
  font-weight: 600;
  letter-spacing: .04em;
  color: var(--mute);
}
.rail-toolbar {
  display: flex;
  justify-content: flex-end;
  padding: 8px 10px 0;
}
.rail-empty-next {
  display: flex;
  flex-direction: column;
  gap: 8px;
  padding: 4px 0 2px;
}
.rail-empty-next .tissue-empty {
  padding: 0;
  font-size: 13px;
}
.console-link {
  display: inline-block;
  margin-bottom: 6px;
  color: var(--mute);
  font-size: 11px;
  font-weight: 500;
  letter-spacing: .04em;
  text-transform: uppercase;
  text-decoration: none;
  transition: color var(--motion-hover) var(--ease-out);
}
.console-link:hover { color: var(--ink); }

.view-list { padding: 8px 0; overflow: auto; }
.view-item {
  width: 100%;
  display: flex;
  justify-content: space-between;
  gap: 8px;
  padding: 8px 14px;
  border: 0;
  background: transparent;
  color: var(--mute);
  text-align: left;
  transition:
    color var(--motion-hover) var(--ease-out),
    background-color var(--motion-hover) var(--ease-out),
    transform var(--motion-press) var(--ease-out);
}
.view-item:hover { color: var(--ink); }
.view-item:active { transform: translateY(1px); }
.view-item.is-selected { color: var(--ink); font-weight: 600; box-shadow: inset 4px 0 0 var(--ink); }
.view-count { font-variant-numeric: tabular-nums; font-size: 12px; }

.ticket-list { overflow: auto; }
.ticket-item {
  position: relative;
  display: flex;
  align-items: stretch;
  border-bottom: 1px solid var(--line);
}
.ticket-item.is-checked {
  background: color-mix(in srgb, var(--accent) 6%, var(--surface));
}
.ticket-check {
  display: flex;
  align-items: center;
  flex: 0 0 28px;
  padding: 0 0 0 10px;
  color: var(--ink);
}
.ticket-check input {
  width: 14px;
  height: 14px;
  margin: 0;
  accent-color: var(--ink);
}
.list-select-bar {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 8px 12px;
  border-bottom: 1px solid var(--line);
  background: var(--surface);
  color: var(--ink);
}
.list-select-label {
  flex: 1 1 auto;
  font-size: 13px;
  font-weight: 600;
  color: var(--ink);
}
.list-select-all { padding: 0; flex: 0 0 auto; }
.list-bulk { position: relative; }
.list-bulk-btn {
  height: 28px;
  padding: 0 10px;
  border: 1px solid var(--line);
  border-radius: var(--radius-sm);
  background: var(--surface);
  color: var(--ink);
  font-size: 12px;
  font-weight: 500;
}
.list-bulk-btn:hover,
.list-bulk-btn[aria-expanded="true"] {
  background: var(--ground);
}
.list-bulk-menu {
  display: none;
  position: absolute;
  top: calc(100% + 4px);
  right: 0;
  z-index: 4;
  min-width: 180px;
  padding: 4px 0;
  border: 1px solid var(--line);
  border-radius: var(--radius-lg);
  background: var(--surface);
  overflow: hidden;
}
.list-bulk-menu.is-open { display: block; }
.list-assign-menu { padding: 0 0 4px; }
.list-bulk-icon {
  display: inline-block;
  vertical-align: -2px;
  margin-right: 6px;
}
.ticket-row {
  position: relative;
  flex: 1 1 auto;
  min-width: 0;
  width: 100%;
  display: flex;
  align-items: flex-start;
  gap: 10px;
  min-height: 56px;
  padding: 10px 12px 10px 10px;
  border: 0;
  background: transparent;
  text-align: left;
  transition:
    background-color var(--motion-hover) var(--ease-out),
    transform var(--motion-press) var(--ease-out);
}
.ticket-row .ticket-snippet,
.ticket-row .ticket-time,
.ticket-row .ticket-status {
  transition: color var(--motion-hover) var(--ease-out);
}
/* Unselected hover only: light ground tint + mute→ink on meta. */
.ticket-row:not(.is-selected):hover {
  background: color-mix(in srgb, var(--ground) 70%, transparent);
}
.ticket-row:not(.is-selected):hover .ticket-snippet,
.ticket-row:not(.is-selected):hover .ticket-time {
  color: var(--ink);
}
.ticket-row:active { transform: translateY(1px); }
.ticket-item .ticket-bar {
  display: none;
  position: absolute;
  left: 0; top: 0; bottom: 0;
  width: 4px;
  background: var(--ink);
  z-index: 1;
}
/* Soft tint + 4px ink leading bar on the selected ticket. */
.ticket-item.is-selected,
.ticket-row.is-selected {
  background: color-mix(in srgb, var(--ink) 6%, var(--surface));
  box-shadow: none;
}
.ticket-item.is-selected .ticket-row {
  background: transparent;
}
.ticket-item.is-selected:hover,
.ticket-row.is-selected:hover {
  background: color-mix(in srgb, var(--ink) 8%, var(--surface));
}
.ticket-item.is-selected:hover .ticket-row {
  background: transparent;
}
.ticket-item.is-selected .ticket-bar {
  display: block;
  width: 4px;
  background: var(--ink);
}
.ticket-avatar {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex: 0 0 28px;
  width: 28px;
  height: 28px;
  margin-top: 2px;
  border-radius: 50%;
  color: var(--ink);
  font-size: 11px;
  font-weight: 600;
}
.ticket-avatar--0 { background: color-mix(in srgb, var(--ink) 7%, #E8E2D6); }
.ticket-avatar--1 { background: color-mix(in srgb, var(--ink) 10%, var(--ground)); }
.ticket-avatar--2 { background: color-mix(in srgb, var(--mute) 22%, var(--surface)); }
.ticket-avatar--3 { background: color-mix(in srgb, var(--ink) 8%, #E6DFD4); }
.ticket-avatar--4 { background: color-mix(in srgb, var(--mute) 14%, #EDE6DC); }
.ticket-copy { flex: 1 1 auto; min-width: 0; }
.ticket-who { display: flex; align-items: center; gap: 6px; min-width: 0; }
/* Unread: ink mark, never color-alone. */
.ticket-unread-mark {
  flex: 0 0 6px;
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--ink);
}
.ticket-name { font-weight: 400; font-size: 14px; min-width: 0; }
.ticket-row.is-unread .ticket-name { font-weight: 600; }
.ticket-row:not(.is-unread) .ticket-name { font-weight: 400; }
.ticket-meta { display: flex; flex-direction: column; align-items: flex-end; gap: 4px; flex-shrink: 0; }
.ticket-pill,
.ticket-badge,
.ticket-status {
  display: inline-block;
  color: var(--mute);
  font-size: 10px;
  font-weight: 500;
  letter-spacing: .02em;
  border: 1px solid var(--line);
  border-radius: 999px;
  padding: 1px 6px;
  line-height: 1.3;
  background: color-mix(in srgb, var(--ink) 5%, var(--surface));
}
.ticket-pill[data-status="open"] { background: color-mix(in srgb, var(--ink) 6%, var(--surface)); }
.ticket-pill[data-status="snoozed"] { background: color-mix(in srgb, var(--warn) 12%, var(--surface)); }
.ticket-pill[data-status="closed"] { background: color-mix(in srgb, var(--mute) 14%, var(--surface)); }
.ticket-request { color: var(--mute); }
.ticket-severity { color: var(--mute); }
.ticket-time { color: var(--mute); font-size: 11px; font-variant-numeric: tabular-nums; }
.ticket-subject { display: block; margin-top: 3px; font-size: 14px; }
.ticket-snippet {
  display: block;
  margin-top: 3px;
  /* Mute on cream ≥4.5:1 — ink mix keeps the word mute without going grey-on-cream. */
  color: color-mix(in srgb, var(--ink) 42%, var(--mute));
  font-size: 13px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.thread-inner { min-height: 0; }
.thread-head {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  align-items: flex-start;
  padding: 16px 20px;
  border-bottom: 1px solid var(--line);
}
.thread-head h2 { font-size: 18px; font-weight: 600; letter-spacing: -.02em; }
.thread-head-actions { display: flex; align-items: center; gap: 8px; flex-shrink: 0; }
.thread-subject { color: var(--mute); font-size: 13px; margin-top: 2px; }
.thread-request { font-size: 12px; margin-top: 4px; }
.thread-request-row {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
  margin-top: 4px;
}
.thread-request-row .thread-request { margin-top: 0; }
.thread-request-row .btn-hairline {
  padding: 3px 8px;
  font-size: 12px;
  font-weight: 500;
}
.thread-request-subtype,
.thread-request-handled { font-size: 12px; }
.status-badge {
  font-size: 11px;
  font-weight: 500;
  letter-spacing: .02em;
  color: var(--mute);
  border: 1px solid var(--line);
  border-radius: var(--radius-sm);
  padding: 3px 7px;
}
.thread-scroll { flex: 1; overflow: auto; padding: 18px 20px 8px; }
.bubble { max-width: 38rem; margin: 0 0 14px; }
.bubble-meta { display: flex; align-items: center; gap: 8px; margin-bottom: 6px; color: var(--mute); font-size: 11px; flex-wrap: wrap; }
.bubble-meta strong { color: var(--ink); font-weight: 600; }
.from-email { color: var(--mute); font-size: 11px; }
.avatar {
  width: 22px; height: 22px;
  display: grid; place-items: center;
  border: 1px solid var(--line);
  border-radius: var(--radius-sm);
  font-size: 10px;
  font-weight: 600;
}
.bubble p { font-size: 15px; line-height: 1.5; }
.bubble-attachments {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 8px;
}
.bubble-attach { margin: 0; }
.bubble-attach button.bubble-thumb {
  display: block;
  padding: 0;
  border: 1px solid var(--line);
  border-radius: var(--radius-sm);
  background: var(--ground);
  cursor: zoom-in;
  overflow: hidden;
}
.bubble-attach img {
  display: block;
  width: 80px;
  height: 80px;
  max-width: 80px;
  max-height: 80px;
  object-fit: cover;
}
.bubble-attach figcaption {
  margin-top: 4px;
  font-size: 11px;
  color: var(--mute);
  line-height: 1.35;
  max-width: 80px;
}
.attach-lightbox-backdrop {
  position: fixed;
  inset: 0;
  z-index: 6;
  display: grid;
  place-items: center;
  background: rgba(28, 25, 22, .4);
  padding: 24px;
}
.attach-lightbox {
  max-width: min(42rem, calc(100vw - 48px));
  max-height: calc(100vh - 48px);
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius-lg);
  padding: 12px;
  overflow: hidden;
}
.attach-lightbox img {
  display: block;
  max-width: 100%;
  max-height: calc(100vh - 96px);
  object-fit: contain;
}
.attach-lightbox figcaption {
  margin-top: 8px;
  font-size: 12px;
  color: var(--mute);
}
.status-line { color: var(--mute); font-size: 12px; margin: 10px 0; }
.summarize-row { padding: 8px 20px 0; text-align: center; }

.composer { border-top: 1px solid var(--line); padding: 12px 16px 16px; background: var(--surface); flex-shrink: 0; }
.composer-to { font-size: 12px; margin-bottom: 8px; }
.composer-to .mute, .mute { color: var(--mute); }
.write-gate { color: var(--mute); font-size: 12px; margin: 0 0 8px; }
.composer-route { font-size: 12px; margin: 8px 0 0; }
.composer-send-error { color: var(--danger, #b42318); font-size: 12px; margin: 6px 0 0; }
.message-via { margin-left: 6px; font-size: 12px; }
.composer-box {
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--ground);
  padding: 8px;
  overflow: hidden;
  transition: border-color var(--motion-hover) var(--ease-out), background-color var(--motion-hover) var(--ease-out);
}
.composer-box:focus-within {
  border-color: var(--ink);
}
.macro-search {
  width: 100%;
  border: 0;
  background: transparent;
  padding: 6px 8px;
  transition: background-color var(--motion-hover) var(--ease-out);
}
.macro-search:focus {
  background: var(--surface);
}
.macro-list { max-height: 88px; overflow: auto; padding: 0 0 4px; }
.composer-box[data-macro-open="true"] .macro-search,
.composer-box[data-macro-open="true"] .macro-list,
.composer-box[data-macro-open="true"] .macro-actions {
  animation: feedback-in var(--motion-menu) var(--ease-out);
}
.macro-row {
  position: relative;
  width: 100%;
  display: flex;
  gap: 8px;
  align-items: center;
  font-size: 12px;
  color: var(--mute);
  padding: 5px 8px 5px 12px;
  border: 0;
  background: transparent;
  text-align: left;
  transition:
    color var(--motion-hover) var(--ease-out),
    background-color var(--motion-hover) var(--ease-out),
    transform var(--motion-press) var(--ease-out);
}
.macro-row:hover {
  color: var(--ink);
  background: color-mix(in srgb, var(--surface) 80%, transparent);
}
.macro-row:active { transform: translateY(1px); }
.macro-row .macro-bar {
  display: block;
  position: absolute;
  left: 0; top: 2px; bottom: 2px;
  width: 3px;
  background: var(--ink);
  opacity: 0;
  transition: opacity var(--motion-hover) var(--ease-out);
}
.macro-row.is-selected { color: var(--ink); font-weight: 500; }
.macro-row.is-selected .macro-bar { opacity: 1; }
.macro-title { font-size: 12px; }
.macro-empty { color: var(--mute); font-size: 12px; padding: 4px 8px; }
.macro-actions {
  display: flex;
  gap: 6px;
  justify-content: flex-end;
  padding: 0 8px 8px;
}
.composer-box textarea {
  width: 100%;
  min-height: 88px;
  border: 0;
  border-radius: var(--radius-sm);
  background: var(--surface);
  padding: 10px 8px;
  resize: vertical;
  transition: background-color var(--motion-hover) var(--ease-out);
}
.composer-box textarea:focus {
  background: var(--surface);
}
.composer-box[data-macro-open="true"] textarea {
  border-top: 1px solid var(--line);
}
.summarize-peek {
  margin: 0 0 10px;
  padding: 0;
  color: var(--mute);
  animation: feedback-in var(--motion-menu) var(--ease-out);
}
.summarize-peek .summarize-text {
  font-size: 12px;
  line-height: 1.45;
  margin-top: 4px;
  color: var(--mute);
}
.draft-strip {
  display: flex;
  flex-direction: column;
  gap: 10px;
  margin: 0 0 8px;
  padding: 10px 12px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--ground);
  animation: feedback-in var(--motion-menu) var(--ease-out);
}
.draft-kicker { font-size: 10px; font-weight: 600; letter-spacing: .06em; text-transform: uppercase; color: var(--mute); }
.draft-text { font-size: 14px; line-height: 1.45; margin-top: 4px; width: 100%; }
.draft-actions {
  display: flex;
  gap: 6px;
  align-items: center;
  flex-wrap: wrap;
}
.draft-actions .btn-dismiss {
  color: var(--mute);
  border-color: transparent;
  background: transparent;
}
.draft-actions .btn-dismiss:hover:not(:disabled) {
  color: var(--ink);
  background: transparent;
}
.composer-actions {
  display: flex;
  gap: 8px;
  justify-content: space-between;
  align-items: center;
  margin-top: 10px;
}
.composer-send { display: flex; gap: 8px; }

.btn-ink, .btn-quiet, .btn-hairline {
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--surface);
  padding: 7px 12px;
  font-size: 13px;
  font-weight: 500;
  transition:
    background-color var(--motion-hover) var(--ease-out),
    border-color var(--motion-hover) var(--ease-out),
    color var(--motion-hover) var(--ease-out),
    transform var(--motion-press) var(--ease-out),
    opacity var(--motion-hover) var(--ease-out);
}
.btn-ink { background: var(--ink); border-color: var(--ink); color: #FFFDF9; }
.btn-quiet { color: var(--ink); }
.btn-hairline {
  background: transparent;
  border-color: var(--line);
  color: var(--ink);
}
.btn-quiet:hover:not(:disabled):not(.is-disabled),
.btn-hairline:hover:not(:disabled):not(.is-disabled) {
  background: var(--ground);
}
.btn-ink:hover:not(:disabled):not(.is-disabled) {
  background: color-mix(in srgb, var(--ink) 88%, var(--surface));
  border-color: color-mix(in srgb, var(--ink) 88%, var(--surface));
}
.btn-ink:active:not(:disabled):not(.is-disabled),
.btn-quiet:active:not(:disabled):not(.is-disabled),
.btn-hairline:active:not(:disabled):not(.is-disabled) {
  transform: translateY(1px) scale(0.98);
}
.btn-send { min-height: 40px; }
.btn-send:disabled,
.btn-send.is-disabled {
  background: var(--ground);
  border-color: var(--line);
  color: var(--mute);
  opacity: 1;
  transform: none;
}
.btn-hairline:disabled,
.btn-hairline.is-disabled {
  color: var(--mute);
  opacity: 1;
  transform: none;
}
.btn-quiet:disabled,
.btn-quiet.is-disabled,
.btn-ink:disabled {
  transform: none;
}

.order-gate { margin: 10px 0 8px; }
.gate-sheet-backdrop {
  position: fixed;
  inset: 0;
  z-index: 4;
  display: grid;
  place-items: center;
  background: rgba(28, 25, 22, .24);
}
.gate-sheet {
  width: min(28rem, calc(100vw - 32px));
  background: var(--surface);
  color: var(--ink);
  border: 1px solid var(--line);
  border-radius: var(--radius-lg);
  padding: 20px;
}
.gate-sheet p { font-size: 14px; line-height: 1.5; }
.gate-sheet-actions { display: flex; justify-content: flex-end; margin-top: 16px; }

.rail-inner { overflow: auto; padding: 10px; }
.rail-card {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--radius-lg);
  margin-bottom: 8px;
  overflow: hidden;
}
.rail-toggle, .rail-sub-toggle, .rail-static {
  width: 100%;
  display: flex;
  justify-content: space-between;
  gap: 8px;
  padding: 10px 12px;
  border: 0;
  background: transparent;
  text-align: left;
  font-weight: 600;
  font-size: 13px;
  transition:
    background-color var(--motion-hover) var(--ease-out),
    transform var(--motion-press) var(--ease-out);
}
.rail-toggle:hover,
.rail-sub-toggle:hover {
  background: color-mix(in srgb, var(--ground) 80%, transparent);
}
.rail-toggle:active,
.rail-sub-toggle:active {
  transform: translateY(1px);
}
.rail-toggle h2, .rail-sub-toggle h3, .rail-static h2 {
  margin: 0;
  font-size: inherit;
  font-weight: inherit;
  line-height: inherit;
}
.peek { color: var(--mute); font-weight: 400; font-size: 12px; }
.rail-card[data-open="false"] > .rail-body,
.rail-sub[data-open="false"] > .rail-sub-body,
.rail-body[hidden],
.rail-sub-body[hidden] { display: none !important; }
.rail-body, .rail-sub-body { padding: 0 12px 12px; font-size: 13px; }
.rail-dl { display: grid; gap: 8px; }
.rail-dl div { display: grid; gap: 2px; }
.rail-dl dt { color: var(--mute); font-size: 11px; }
.mono, .order-name { font-family: var(--mono); font-size: 12px; }
.lines { list-style: none; padding: 0; margin: 10px 0; font-size: 12px; }
.line { padding: 6px 0; border-top: 1px solid var(--line); }
.line:first-child { border-top: 0; }
.line-row { display: flex; gap: 10px; align-items: flex-start; }
.line-thumb {
  width: 48px;
  height: 48px;
  flex: 0 0 48px;
  object-fit: cover;
  border: 1px solid var(--line);
  border-radius: var(--radius-sm);
  background: var(--ground);
}
.line-thumb-empty { display: block; }
.line-copy { flex: 1; min-width: 0; }
.line-title { font-weight: 500; }
.line-sku { margin-top: 2px; }
.line-meta { margin-top: 2px; color: var(--mute); }
.ship-line { margin-top: 6px; color: var(--mute); font-size: 12px; }
.ship-track {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  gap: 6px 12px;
  margin: 0;
  font-size: 13px;
}
.ship-copy { display: inline-flex; flex-wrap: wrap; align-items: baseline; gap: 6px; }
.ship-company { color: var(--mute); }
.ship-number { font-family: var(--mono); font-size: 12px; color: var(--ink); }
.gift-row, .discount-code {
  display: flex;
  flex-wrap: wrap;
  justify-content: space-between;
  gap: 4px 10px;
  margin: 0;
  padding: 6px 0 0;
  font-size: 13px;
}
.gift-row + .gift-row, .discount-code + .discount-code {
  border-top: 1px solid var(--line);
  margin-top: 6px;
}
.gift-row:first-child, .discount-code:first-child { padding-top: 0; }
.gift-hint { color: var(--ink); }
.track-link { color: var(--accent); font-size: 12px; font-weight: 500; }
.invoice-link { color: var(--accent); font-size: 12px; font-weight: 500; }
.warranty-line, .eta-line { margin: 0; padding: 2px 0 0; font-size: 13px; }
.warranty-line:first-child, .eta-line:first-child { padding-top: 0; }
.totals { display: grid; gap: 4px; margin: 8px 0; }
.totals div { display: flex; justify-content: space-between; gap: 8px; }
.addr-stack { display: flex; flex-direction: column; gap: 10px; }
.addr h4 { font-size: 11px; color: var(--mute); font-weight: 600; margin-bottom: 2px; }
.history-row {
  width: 100%;
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 2px 10px;
  padding: 8px 0;
  border: 0;
  border-top: 1px solid var(--line);
  background: transparent;
  text-align: left;
  transition:
    background-color var(--motion-hover) var(--ease-out),
    transform var(--motion-press) var(--ease-out);
}
.history-row:hover {
  background: color-mix(in srgb, var(--ground) 70%, transparent);
}
.history-row:active { transform: translateY(1px); }
.history-row.is-peeked { box-shadow: inset 4px 0 0 var(--ink); }
.tissue-empty, .tissue-error, .empty-pane { color: var(--mute); font-size: 13px; padding: 12px; }
.rail-sub-body .tissue-empty { padding: 4px 0; }
.rail-body > .tissue-empty,
.rail-body > .rail-empty-next { padding-top: 0; }
.tissue-error { color: var(--warn); }
.rail-card.is-error { border-color: rgba(154, 107, 18, .35); }
.rail-card.is-error .btn-hairline { margin: 0 12px 12px; }

.skip-link {
  position: absolute;
  left: -999px;
  top: 8px;
  z-index: 5;
  padding: 8px 12px;
  background: var(--ink);
  color: #FFFDF9;
  text-decoration: none;
  font-size: 13px;
  font-weight: 500;
  border-radius: var(--radius);
}
.skip-link:focus {
  left: 8px;
}

@media (max-width: 1100px) {
  .inbox { overflow-x: auto; }
  .pane-thread { min-width: 360px; }
}

@media (pointer: coarse) {
  .btn-send { min-height: 44px; }
}

@keyframes feedback-in {
  from {
    opacity: 0;
    transform: translateY(-3px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

/* Honor reduced motion: no transforms / transitions / enter fades */
@media (prefers-reduced-motion: reduce) {
  .view-item,
  .ticket-row,
  .ticket-row .ticket-snippet,
  .ticket-row .ticket-time,
  .ticket-row .ticket-status,
  .macro-row,
  .macro-row .macro-bar,
  .macro-search,
  .composer-box,
  .composer-box textarea,
  .btn-ink,
  .btn-quiet,
  .btn-hairline,
  .rail-toggle,
  .rail-sub-toggle,
  .history-row,
  .console-link {
    transition-duration: 0.01ms !important;
    transition-delay: 0s !important;
  }

  .draft-strip,
  .summarize-peek,
  .composer-box[data-macro-open="true"] .macro-search,
  .composer-box[data-macro-open="true"] .macro-list,
  .composer-box[data-macro-open="true"] .macro-actions {
    animation: none !important;
  }

  .view-item:active,
  .ticket-row:active,
  .macro-row:active,
  .btn-ink:active:not(:disabled):not(.is-disabled),
  .btn-quiet:active:not(:disabled):not(.is-disabled),
  .btn-hairline:active:not(:disabled):not(.is-disabled),
  .rail-toggle:active,
  .rail-sub-toggle:active,
  .history-row:active {
    transform: none !important;
  }
}